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Troubleshooting

If you are logging in and are asked for a second user name and password from the selected database, please try the tips below. You should not need a second log-in when using your library card number and pin.

ALSO

If you are having trouble logging in and getting an "authentication failed" message, the following tips may help:

Using Internet Explorer 6.0 or above?
To use our Electronic Resources from outside the Library, you may need to change the following settings:

• Go to Tools at the top toolbar, then Internet Options.
• Click on the Privacy tab.
• Move the slider bar on Setting to Low.
• Click on Apply, then OK.

Using AOL and having problems connecting?

• Go to Preferences at the top toolbar, then Internet Properties (WWW).
• Click on the Privacy tab and set it to Low.
• OR if there isn't a privacy tab, look for the Security tab and set it to Medium.

Using a personal firewall, such as Zonealarm or Norton Internet Security?

• You may need to temporarily disable your firewall.

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